At Northern.tech we believe customers should play an important part in forming our products and services. When developing Mender, we did so in concert with more than 100 embedded system developers from small to large companies. Our product CFEngine helps the world's largest organizations automate their IT-infrastructure. The feedback from our customer greatly influence the product roadmap.
Since we started tracking customer support satisfaction rate in September 2015, we had per December 2017, an average satisfaction rate of 99.72%.
We exist because our customers trust us to solve their problems. This trust is not to be taken lightly or for granted. Every day we have to earn the right to serve each and everyone of our customers.
Our latest Zendesk stats for CFEngine customer satisfaction:
Companies across the globe use our products, including: